AnyDesk
Remote desktop option for guided support when the client authorizes access during an active session.
Open AnyDeskClient tools
Prepare a Willdor support session
Find official apps, useful details and basic security rules to prepare a support request without sharing credentials through insecure channels.
Remote assistance
Use only the tool requested by Willdor
Remote access is tied to a ticket and an authorized session. Willdor confirms which tool applies based on the device, system and condition of the case.
TeamViewer QuickSupport
Quick remote assistance option for temporary sessions when directed by Willdor.
Open TeamViewer
Chrome Remote Desktop
Google remote support access for temporary support codes on compatible computers.
Open Chrome Remote DesktopCCTV monitoring
The correct app depends on the installed system
Camera apps depend on the brand and project configuration. Installing or deleting an app without confirmation can delay support, create account confusion or expose access in the wrong place.
Hik-Connect
Used for many Hikvision-based systems when the project and account setup allow it.
Open Hik-Connect
DMSS
Used for many Dahua-based systems when the recorder and user account are configured for it.
Open DMSS
Confirm monitoring app
Axis, Uniview, Luminys, Zosi and other systems may require different apps or account flows.
Ask WilldorDecision guide
What to prepare by issue type
Review what details can be prepared before a support session. Final instructions are confirmed by ticket.
| Situation | Prepare | Do not do | Best next step |
|---|---|---|---|
| Computer support or recorder access | Ticket request, remote tool requested by Willdor, device available, user present | Share passwords or unattended access without confirmation | Open a support request and wait for instructions |
| Cameras not visible in mobile app | App name, recorder brand, screenshot and internet status | Delete devices or reset passwords before support review | Send screenshots and affected camera names |
| Internet provider or router changed | New router photos, Wi-Fi name, affected systems and outage time | Assume cameras, POS or signage will reconnect automatically | Request network review or remote triage |
| Field visit scheduled | Site contact, access instructions, affected equipment and photos | Grant access to anyone without confirming Willdor identity | Confirm the visit through official Willdor contact channels |
Before requesting help
Prepare the details that make support faster
These details classify the case as remote review, field visit or a request that needs more information.
- System type: CCTV, network, signage, LED, audio/video, POS or other device.
- What changed: internet provider, router, power outage, device replacement, app password or recent work.
- Evidence: photos, screenshots, short video, device name, recorder model or affected area.
Support template
Copy this before opening a request
Include the initial system, site and authorized contact information to register the ticket and validate the support path.
- Use this for existing systems installed or supported by Willdor.
- Add photos or screenshots in the support form when available.
- Do not include passwords in the first message.
Willdor will confirm the ticket, correct remote tool and support path after reviewing the request.
Security noteNever share passwords, verification codes, remote access IDs or camera credentials unless you are in an authorized support session confirmed through official Willdor contact channels.